By entering into our facility you are agreeing with these policies.
Orchid requires 48 hours notice to cancel or change an appointment. In the event that 48 hours notice is not given, Orchid will charge 50% of the missed service price. True emergencies will be handled on a case by case basis.
Please be aware that if you are more then 15 minutes late for your appointment, your stylist may not be able to provide the service for which you have been scheduled and a cancellation fee may apply.
SERVICE SATISFACTION POLICY
We want you to love your hair! please let us know within 7 days if you would like to make an adjustment with a service you received.
PRODUCT RETURNS POLICY
We want you to love your products! If you are unsatisfied with a product that you purchased from us, Orchid will gladly refund your product or exchange it for something that's a better match for you within 30 days of purchase.
Due to safety considerations, limited space and as a courtesy to our clientele, we ask that children do not accompany you to your appointments.
We value our time with you more than anything and appreciate your respect for our stylists’ time. If you have any questions in respect to our cancellation policy or booking process, please do not hesitate to contact us at firstname.lastname@example.org or (610) 554-9632.