Salon Policies

By entering into our facility you are agreeing with these policies.

Our Mission

Our Mission is to provide a safe space for our artists and guests to be themselves, relax, learn, grow and enjoy.

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Cancellation policy:​ 

A credit card number must be held for all chemical treatments and extension services. The card on file will be charged the total service fees for cancellations with less than 48 hours notice or for no-shows. A deposit may be required for future appointments.

Parking: 

Parking is non-metered on Madison Avenue. Also, there are 2 parking spaces directly behind the building. You may park there if they are open. 

Young children:

We love your children and we will accommodate them if they are receiving services but a busy salon can be a dangerous place for curious, bored children.  We ask that you do not bring children to your appointment over 60 minutes.​​ If you do need to bring your young child(ten) we just ask that you keep a close eye on them for their safety. We care about the safety of your little ones.  Our salon is not child-proof.  Sharp instruments, hot styling tools, chemicals and a busy, congested area make for a potentially dangerous environment for young children.

Please do not bring anyone to your reservation: 

Due to the size of our salon, the pandemic and our desire to create the best environment possible for our clients and staff, we cannot have guests of guests on the floor or in the reception area.  If you have one guest with you they may sit in reception if it's not busy but if you have multiple people with you they will not be allowed inside.  Management will give verbal reminders in-person if this policy is violated and ask the guest to stay outside or in the car. The only additional guests allowed on the salon floor are parents accompanying a minor or guest with special needs who has an appointment.

Product return/exchange policy:

If you are not satisfied with products purchased directly through Orchid Hair Studio, we are happy to swap them out for a product of equal or lesser value as long as they have only been used 1 time and are 99% full. We cannot issue refunds on open products.  If the swap out is a higher priced item, the guest is responsible to make up the difference. We cannot swap out products less than 99% full and do not issue refunds on products that have been opened/used. If your product is unopened we are happy to issue a return or swap out within 30 days of purchase with receipt.

Mask Policy:

Masking is optional at Orchid Hair Studio and we respect everyone's decision to mask or not mask. Any discrimination of any kind will not be tolerated.

 

Vaccine Policy:

Orchid Hair Studio has not mandated vaccines for management, artists or clients.  We will not disclose anyone's private health information. Any discrimination of any kind will not be tolerated.

 

Dogs are not welcome in the salon:  

Orchid Hair Studio loves dogs, but cannot allow clients to bring a dog since we have clients/staff with allergies.

Service Policy: 

We strive to offer our guests the highest level of satisfaction, however, if you are experiencing challenges with your cut or color please call to let us know within 7 days of your visit.  We will offer a complementary correction. This policy applies only to technical issues.  This policy does not apply to color corrections or when previous box color is in your hair. Should you decide to go in a different direction than the goals we discussed in consultation, this policy does not apply.  When you require additional services to achieve your goal, this policy also does not apply.  We do not offer monetary refunds for any services performed.  We can ONLY guarantee color services if you invest in professional color safe shampoo/conditioner from us.

 

Should I wash my hair before my color appointment? 

YES! Product build-up and natural oils can interfere with your coloring service. Having clean, dry hair prior to your appointment will ensure I am providing you with a great result.

How do I book an appointment with you?

If you are a new client, please click here for detailed instructions on how to request an appointment. If you are an existing client, please click here.

Thank you for understanding and respecting our facility.

If you have questions, concerns or feedback about these policies please e-mail the owner (Stacey) at hello@orchidhairstudiopa.com